Restorative Butter

What is your return policy?

Strand & Co. accepts returns within 7 days of delivery. To be eligible for a return, products must be unopened, unused, and in their original condition and packaging.
For health, hygiene, and product integrity reasons, opened or used products are not eligible for return.
Customers are responsible for all return shipping costs, and original shipping charges are non-refundable.
If your order arrives damaged, defective, or incorrect, please contact us at support@shopstrandco.com with your order number and photos of the item and packaging. If the issue is due to an error on our part, Strand & Co. will cover the associated return or replacement shipping costs.

Can opened or used products be returned?
No.

What if my order arrives damaged or leaking?
Please contact support@shopstrandco.com as soon as possible with your order number and clear photos of the damaged product and shipping packaging. Our Customer Care team will review the issue and assist you with next steps.

What if an item is missing from my order?
Please contact support@shopstrandco.com with your order number and details about the missing item so our team can assist you.

How long do refunds take?
Once your return has been received and approved, please allow up to 72 hours for Strand & Co. to process your refund. Once processed, refunds will be issued to the original form of payment. Please note that additional processing time may be required by your bank or financial institution before the funds appear in your account.