Frequently Asked Questions

Strand & Co. products are designed to complement a variety of hair types, textures, and routines. Because every head of hair is different, we recommend choosing products based on your individual hair needs and goals.

Visit our Hair Care Guide to learn more about your hair’s needs and discover which Strand & Co. products may fit best into your routine.

Yes. Our products are designed to be incorporated into a complete hair care routine or used individually based on your hair’s needs.

Usage varies by product and your individual hair needs. Each product includes specific directions for use. You can also visit our Hair Care Guide for additional guidance.

Directions for use can be found on the product packaging and individual product pages on our website.

A complete ingredient list is provided on each individual product page so you can review the formula before purchasing.

Batana Oil is a rich botanical oil traditionally used in hair care. It is known for its conditioning properties and is incorporated into select Strand & Co. formulas to help nourish, soften, and condition the hair.

Not necessarily. Each product is formulated for a specific purpose, so ingredients may vary. Please review the ingredient list on the individual product page for complete formula information.

Strand & Co. products are formulated with a variety of hair needs in mind, including color-treated and chemically treated hair. We recommend reviewing individual product directions and ingredients and performing a patch test when introducing a new product to your routine.

Strand & Co. products are sulfate-free, silicone-free, and paraben-free based on our current formulations. While many of our ingredients are plant-derived, our collection is not vegan, as select formulas contain beeswax and silk-derived ingredients.

After your order is successfully placed, you will receive an order confirmation at the email address provided during checkout

Because we work to process orders as quickly as possible, changes or cancellations cannot be guaranteed once an order has been placed. Please contact Customer Care as soon as possible at support@shopstrandco.com.

Please contact support@shopstrandco.com as soon as possible with your order number and correct shipping information. Address changes cannot be guaranteed once an order has entered processing or has shipped.

Please contact Customer Care at support@shopstrandco.com with your order number and photos of the items received so our team can assist you.

Orders are typically processed within 2–4 business days, excluding weekends and holidays. During launches, promotions, or periods of high order volume, processing times may be slightly longer. Once your order has shipped, you will receive a confirmation email with tracking information.

Shipping times vary depending on the shipping method and destination selected at checkout. Final shipping estimates and policies will be provided before launch.

Once your order ships, you will receive a shipping confirmation email containing your tracking information.

No

No

Please first check around the delivery location, with household members or neighbors, and contact the shipping carrier for additional delivery information. All orders will be signature required. If you still need assistance, contact support@shopstrandco.com with your order number.

Strand & Co. accepts returns within 7 days of delivery. To be eligible for a return, products must be unopened, unused, and in their original condition and packaging.

For health, hygiene, and product integrity reasons, opened or used products are not eligible for return.

Customers are responsible for all return shipping costs, and original shipping charges are non-refundable.

If your order arrives damaged, defective, or incorrect, please contact us at support@shopstrandco.com with your order number and photos of the item and packaging. If the issue is due to an error on our part, Strand & Co. will cover the associated return or replacement shipping costs.

No.

Please contact support@shopstrandco.com as soon as possible with your order number and clear photos of the damaged product and shipping packaging. Our Customer Care team will review the issue and assist you with next steps.

Please contact support@shopstrandco.com with your order number and details about the missing item so our team can assist you.

Once your return has been received and approved, please allow up to 72 hours for Strand & Co. to process your refund. Once processed, refunds will be issued to the original form of payment. Please note that additional processing time may be required by your bank or financial institution before the funds appear in your account.